- Cancellations requested 48 hours prior to trip departure will receive a 90% refund.
- Cancellations made less than 48 hours prior to departure will receive a 50% refund.
- There is no refund for no-shows or cancellations made less than 12 hours prior to departure.
- After tickets are purchased for trips including pre-purchased tickets, the costs of the tickets are not refundable unless the ticket is used by another person and is not wasted.
- Examples of trips with pre-purchased tickets include but are not limited to Disneyland Paris, Comic Con and Valkenburg Caves.
- Cancellations made up to 7 days prior to trip departure will receive a 90% refund.
- Cancellations made 7 to 3 days prior to departure will receive a 50% refund.
- There is no refund for cancellations made 3 days or less prior to departure or for no-shows.
Outdoor Recreation Standard Trip Cancellation Policy
Day Trips:
Ticketed Events and Activities:
Overnight Trips:
Special cancellation policies may apply to individual trips. When special cancellation policies exist, they are detailed upon the trip specific web page, those cancellation policies will supersede the standard Outdoor Recreation Trip Cancellation Policy. Refer to the cancellation date listed on each trip's webpage.
In the event that a customer cancellation results in a charge to Outdoor Recreation on any trip, those fees will be passed along to the customer.
Outdoor Recreation Standard Equipment Rental Cancellation Policy
Event and Special Occasion Rental Equipment: Cancellations of "Event and Special Occasion" rental equipment made less than one week before the equipment check out date will result in the loss of the entire rental fee.
All Other Equipment Rentals: Cancellations made less than 48 hours before the equipment check out date will result in the loss of the entire rental fee.
All terms and conditions apply regardless of whether customer has read or was provided with them and are accepted upon booking.
