Kaiserslautern Outdoor Recreation

Outdoor Recreation Standard Trip Cancellation Policy

Day Trips:

• Cancellations requested 48 hours prior to trip departure will receive a 90% refund.
• Cancellations made less than 48 hours prior to departure will receive a 50% refund.
• There is no refund for no-shows or cancellations made less than 12 hours prior to departure.

Overnight Trips:

• Cancellations made up to 7 days prior to trip departure will receive a 90% refund.
• Cancellations made 7 to 3 days prior to departure will receive a 50% refund.
• There is no refund for cancellations made 3 days or less prior to departure or for no-shows.

Special cancellation policies may apply to individual trips. When special cancellation policies exist, they are detailed upon the trip specific web page, those cancellation policies will supersede the standard Outdoor Recreation Trip Cancellation Policy. Refer to the cancellation date listed on each trip's webpage.

In the event that a customer cancellation fee results in a charge to Outdoor Recreation, regardless of the length of time before the trip departs, those fees will be passed along to the customer.
 

Outdoor Recreation Standard Equipment Rental Cancellation Policy

Event and Special Occasion Rental Equipment: Cancellations of "Event and Special Occasion" rental equipment made less than one week before the equipment check out date will result in the loss of the entire rental fee.

All Other Equipment Rentals: Cancellations made less than 48 hours before the equipment check out date will result in the loss of the entire rental fee.

1. What equipment is available for rental?

The Kaiserslautern Outdoor Recreation has a wide variety of equipment for rent such as bicycles, skis, tents, snowboards, trailers, etc. For a more comprehensive list of items available, please scroll to the top of this page to locate the "Rental" blue drop-down accordion. Here you will find a full listing of rental items available.

2. What are the rates for equipment rental? 

Rental item rates vary depending on the number of days being rented and the number of items. For a specific listing of rental items and their cost to rent, please scroll to the top of this page to locate the "Rental" blue drop-down accordions.

3. How do I sign up for a tour or event?

Signing up for a tour, trip, or event is easy. You are welcome to stop by Outdoor Recreation on Pulaski Barracks or contact us by phone at DSN: (314)531-5654 or Commercial: +49 (0)611-143-541-5654. You can also sign up for certain trips through WebTrac.

4. Where can I get my bike repaired?

Outdoor Recreation does offer bicycle repair work (limited repairs only). Customers will be required to bring in any replacement parts for repairs.

5. Who is eligible to go on Outdoor Recreation tours/events?

All authorized ID card holders (military, DoD civilians, family members and eligible contractors) may participate in Outdoor Recreation tours/events. Eligible customers may bring up to four guests and must accompany guests on tours.

6. How can I see upcoming trips?

Our website provides a consistent list the next four months and sometimes trips as far out as six months in advance. Feel free to view the "Trips & Events" Date List located at the top of this page for a list of upcoming trips and events.

7. How do I reserve a pavilion/canopy?

To reserve rental equipment, such as a canopy or reserving Pulaski Park, contact the Outdoor Recreation at DSN: (314)531-5654 or Commercial: +49 (0)611-143-541-5654. Equipment being reserved must be paid for in advance.

8. How early should I reserve equipment/bus/venue?

It is recommended to reserve equipment as far in advance as you can to ensure availability. The same recommendation for reserving the Pulaski Park or requesting a quote for a bus. If you’re interested in a bus quote for a private group (unit, squadron, scouts, etc.) please contact us by phone or send us an email using the “Email Us” link located at the top of this page.

9. Are there driving directions available?

Please use the "Google Map" icon at the top of this page for driving directions that will take you to our installation gate; then, locate our building which is Bldg. 2905.

10. Where can I find local campground information?

Feel free to stop by Outdoor Recreation on Pulaski Barracks for a full list of local, available camping areas around our community. Our friendly staff can also send you a copy by email if you contact us at DSN: (314)531-5654 or Commercial: +49 (0)611-143-541-5654.

11. Do you offer lessons (skiing, snowboarding, canoeing/kayaking)?

The Outdoor Recreation tries to offer ski lessons with most of our one-day ski express trips for both snowboarders and skiers. In the summer months we offer several high adventure type programs such as white water rafting and canyoning. Canoe lessons can be arranged for small groups such as boy scouts and girl scouts. We do not currently offer kayak lessons, but we do rent out kayaks. 

12. What are the cancellation policies for trips?

Our trip cancellation policy is located in the above drop-down accordion "Cancellation Policies".

13. Can I transfer my trip ticket to another person if I booked a trip and now cannot go on it?

Yes, in most cases you may transfer your ticket/trip to another person. The exception can be trips involving air travel where often tickets cannot have name changes, or name changes requires a fee.  In those cases you must contact us as soon as possible to see what options are available at DSN: (314)531-5654 or Commercial: +49 (0)611-143-541-5654.

14. If a trip is cancelled for any reason, will I get refunded/will the trip be rescheduled?

If the Outdoor Recreation cancels a trip due to weather, not enough participation, etc. you will receive a full refund, or you may transfer your trip booking to another trip for the same destination or one of your choice if the cost is the same. If a trip is cancelled we usually offer it at a later date if possible. Some of our popular trips are repeated throughout the year so you have several opportunities to try again if it’s cancelled.