- Cancellation Policies
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Outdoor Recreation Standard Trip Cancellation Policy
Day Trips:
- Cancellations requested 48 hours prior to trip departure will receive a 90% refund.
- Cancellations made less than 48 hours prior to departure will receive a 50% refund.
- There is no refund for no-shows or cancellations made less than 12 hours prior to departure.
Overnight Trips:
- Cancellations made up to 7 days prior to trip departure will receive a 90% refund.
- Cancellations made 7 to 3 days prior to departure will receive a 50% refund.
- There is no refund for cancellations made 3 days or less prior to departure or for no-shows.
Special cancellation policies may apply to individual trips. When special cancellation policies exist, they are detailed upon the trip specific web page, those cancellation policies will supersede the standard Outdoor Recreation Trip Cancellation Policy. Refer to the cancellation date listed on each trip's webpage.
In the event that a customer cancellation fee results in a charge to Outdoor Recreation, regardless of the length of time before the trip departs, those fees will be passed along to the customer.
Outdoor Recreation Standard Equipment Rental Cancellation Policy
Event and Special Occasion Rental Equipment: Cancellations of "Event and Special Occasion" rental equipment made less than one week before the equipment check out date will result in the loss of the entire rental fee.
All Other Equipment Rentals: Cancellations made less than 48 hours before the equipment check out date will result in the loss of the entire rental fee.
- Dog Obedience Training
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Kaiserslautern Outdoor Recreation has dog obedience training classes for dogs starting at eight-weeks of age held Saturdays at the Kaiserslautern Outdoor Recreation Motor Pool, Bldg. 2902 on Pulaski Barracks. Classes are one hour, with time slots between 9 a.m. to noon depending on the size of the dog. Cost is $15 per dog. This fee must be paid in advance by close of business Friday either in person at Kaiserslautern Outdoor Recreation or by calling 541-5654 or 0611-143-541-5654.
Family and MWR Outdoor Recreation would like to invite you to join us and take advantage of an informative class to help successfully train your four-legged friend! Our training team keeps up with the most recent positive training techniques to help your dog develop into an exceptional pet that is the envy of all your friends!
Dog obedience classes are open to dogs, 10 weeks of age and older, and are held at building 2902 (MWR Motor Pool) on Pulaski Barracks for the following programs:
Obedience Basics & Agility:
These classes are reserved for dogs that already work off-leash and have a solid basic obedience training. Agility training is included. This is a higher level training course offered for ongoing training to help fully develop your dog and your own knowledge.
Puppy Training:
This course is designed to help you get off to the right start with your puppy. Early socialization and training is very important for your puppy’s development. Each week your puppy will romp around without a leash and interact with other puppies and people. Striving to make all situations as positive as possible for good puppy development. Open to puppies, up to age 6-8 months, depending on the breed. Basic training and introduction to agility is offered.
Newcomer Introductory Class*:
This class is for the newcomers, an introduction to what we do and to evaluate your dog's level of training background and temperament.
Social Issues Foundations Class:
This class is offered for dogs with training and social issues. We work closely with you and your dog, as individuals, to meet your training needs/goals; allowing us to tailor training specifically to each case.
We use a combination of treats, praise, games and other rewards to teach your pup to be a courteous member of your family and society. Classes provide the best atmosphere for socializing and training dogs of all breeds and ages to learn:
- Consistent obedience
- Good manners
- Self-control around distractions
Please note, all course dates will be scheduled based on availability of instructors and amount of participation. Course objectives may be changed to specific needs of the dog and owner.
Please register in advance with Army Outdoor Recreation.
*Newcomers must e-mail the instructor directly at the below "Email Us" link prior to registration and provide the following information:
- Dog's age & breed
- Level of training, your goals and expectations
- Scanned up-to-date vaccination records
This information will allow the instructor to place your dog in the correct class.
- Storage Unit Rentals
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Do you have closets overflowing with boxes and excess items that you do not wish to part from? If so, Army Outdoor Recreation now offers self-storage units that are clean, dry and secure! Sometimes you need more space and we can help!
- Units are available as first come, first serve
- 18 and older
- ID card holders only
Size
Monthly
Yearly
Small (5 x 10)*
$50
$550
1/2 Garage (10 x 10)
$65
$715
Garage
$100
$1100
*Minimum of 3 months
Initial deposit of $100.00 required on all units. $1.00 late fee per day, per unit.
Sign up with Outdoor Recreation Today! Waiting lists are available if units are filled.
- Warrior Adventure Quest
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Join Army Outdoor Recreation for a wide variety of great adventure trips and activities offered as a part of the Warrior Adventure Quest (WAQ) program! Soldiers are invited to take part in this interactive program to build camaraderie with other soldiers as they share the challenges (and even entertainment) of the activities offered.
Warrior Adventure Quest (WAQ) program is endorsed by the Department of the Army under executive orders for all units pre and post deployment. Activities are designed to re-create the adrenaline rush of combat in a safe, supervised, controlled environment. WAQ builds cohesion, maintains combat readiness and helps Soldiers reach a 'new stage of normal' by diminishing boredom and high-risk behavior. Soldiers will be able to draw similarities between the activity and their combat experiences.
Throughout the year, units who wish to participate in WAQ will have the opportunity to take part in various activities offered through Army Outdoor Recreation. For specific dates and details, contact Wayne Doornbos at 0611-143-531-3401 or email us!
So keep your eyes open for these activities during the year!
For full details, qualifications, and eligibility, check out the Warrior Adventure Quest detail page.
- Frequently Asked Questions
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1. What equipment is available for rental?
The Kaiserslautern Outdoor Recreation has a wide variety of equipment for rent such as bicycles, skis, tents, snowboards, trailers, etc. For a more comprehensive list of items available, please scroll to the top of this page to locate the "Rental" blue drop-down accordion. Here you will find a full listing of rental items available.
2. What are the rates for equipment rental?
Rental item rates vary depending on the number of days being rented and the number of items. For a specific listing of rental items and their cost to rent, please scroll to the top of this page to locate the "Rental" blue drop-down accordions.
3. How do I sign up for a tour or event?
Signing up for a tour, trip, or event is easy. You are welcome to stop by Outdoor Recreation on Pulaski Barracks or contact us by phone at DSN: (314)531-5654 or Commercial: +49 (0)611-143-541-5654. You can also sign up for certain trips through WebTrac.
4. Where can I get my bike repaired?
Outdoor Recreation does offer bicycle repair work (limited repairs only). Customers will be required to bring in any replacement parts for repairs.
5. Who is eligible to go on Outdoor Recreation tours/events?
All authorized ID card holders (military, DoD civilians, family members and eligible contractors) may participate in Outdoor Recreation tours/events. Eligible customers may bring up to four guests and must accompany guests on tours.
6. How can I see upcoming trips?
Our website provides a consistent list the next four months and sometimes trips as far out as six months in advance. Feel free to view the "Trips & Events" Date List located at the top of this page or view our Outdoor Recreation Calendar for a list of upcoming trips and events.
7. How do I reserve a pavilion/canopy?
To reserve rental equipment, such as a canopy or reserving Pulaski Park, contact the Outdoor Recreation at DSN: (314)531-5654 or Commercial: +49 (0)611-143-541-5654. Equipment being reserved must be paid for in advance.
8. How early should I reserve equipment/bus/venue?
It is recommended to reserve equipment as far in advance as you can to ensure availability. The same recommendation for reserving the Pulaski Park or requesting a quote for a bus. If you’re interested in a bus quote for a private group (unit, squadron, scouts, etc.) please contact us by phone or send us an email using the “Email Us” link located at the top of this page.
9. Are there driving directions available?
Please use the "Google Map" icon at the top of this page for driving directions that will take you to our installation gate; then, locate our building which is Bldg. 2905.
10. Where can I find local campground information?
Feel free to stop by Outdoor Recreation on Pulaski Barracks for a full list of local, available camping areas around our community. Our friendly staff can also send you a copy by email if you contact us at DSN: (314)531-5654 or Commercial: +49 (0)611-143-541-5654.
11. Do you offer lessons (skiing, snowboarding, canoeing/kayaking)?
The Outdoor Recreation tries to offer ski lessons with most of our one-day ski express trips for both snowboarders and skiers. In the summer months we offer several high adventure type programs such as white water rafting and canyoning. Canoe lessons can be arranged for small groups such as boy scouts and girl scouts. We do not currently offer kayak lessons, but we do rent out kayaks.
12. What are the cancellation policies for trips?
Our trip cancellation policy is located in the above drop-down accordion "Cancellation Policies".
13. Can I transfer my trip ticket to another person if I booked a trip and now cannot go on it?
Yes, in most cases you may transfer your ticket/trip to another person. The exception can be trips involving air travel where often tickets cannot have name changes, or name changes requires a fee. In those cases you must contact us as soon as possible to see what options are available at DSN: (314)531-5654 or Commercial: +49 (0)611-143-541-5654.
14. If a trip is cancelled for any reason, will I get refunded/will the trip be rescheduled?
If the Outdoor Recreation cancels a trip due to weather, not enough participation, etc. you will receive a full refund, or you may transfer your trip booking to another trip for the same destination or one of your choice if the cost is the same. If a trip is cancelled we usually offer it at a later date if possible. Some of our popular trips are repeated throughout the year so you have several opportunities to try again if it’s cancelled.
Make Kaiserslautern Outdoor Recreation your sole source for outdoor adventure, leisure travel, special events and equipment rental.
Kaiserslautern Outdoor Recreation provides a widely varied program of adventure and leisure travel and rental equipment and bicycle and ski/snowboard equipment maintenance services.
Reserve Pulaski Park for your special event.
Do you need a bus for your private trip? Request a quote for your special event by emailing us your trip timeline, destination and number of people today!
